Are you wondering how to schedule an appointment? Or what to do if you can't attend your session? These are some of the most common questions from our users. Below, you'll find the answers you need. We're here to help you every step of the way!
- How to schedule a session? It's very simple. When you enter the profile of the specialist you want, you will find the button “Schedule an Appointment”. When you click, you will be redirected to the WhatsApp of MINDSURF, where you can coordinate the day and time for your session.
- How do I reschedule/cancel a session? You must send a WhatsApp message to the number+525532096403at least 24 hours in advance in order to coordinate it with the specialist.
- Is there a tolerance for connecting to the session? Yes, the tolerance is 15 min for both parties.
- What if my therapist doesn't connect? The specialist will reschedule the session by coordinating a new date and time.
- What happens if I don't log in to my session? If you can't let us know in advance, (24 hrs) the session will unfortunately be taken for granted, except in cases of emergency.
- Do I have to download an app to connect to my session? No, you just have to enter the link that will be shared with you by email or WhatsApp, enter your name and that's it! As soon as the specialist gives you access, you can sign in.
- Can I schedule more than one session? That's right!, you can schedule your appointments weekly or even several weeks in advance.
Do you have any other questions? Send us an email tohello@mindsurf.aior a message to+525532096403.We will be happy to help you!
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