Frequently Asked Questions

What is Mindsurf? /Who are we?

Mindsurf is a science-based and technology-empowered platform that aims to promote comprehensive mental and emotional health care in an accessible and effective way.

I'm having trouble viewing content within the app, what can I do?

Check that your internet connection is stable and that your operating system is up to date. To work properly, Mindsurf requires a minimum of iOS 11 on Apple devices and 10 on Android devices.

Who can see my information?

No one! Your registration data, as well as the information you share in your interaction with Mindsurf, are confidential. All the messages you send are encrypted, meaning that no one other than you can see your information because everything is programmed to work automatically and anonymously.

What are the benefits of a subscription?

By paying for a premium subscription, you have unlimited access to all Mindsurf content: exercises, therapeutic programs for our different topics such as anxiety and depression, as well as meditations and exclusive conferences with our experts.

I can't pay for my subscription, what do I do?

If the system refuses your credit or debit card to pay for your subscription, check with your bank that you can make purchases online. If the problem persists, send us an email at

I paid for a monthly or annual subscription, but the app says I have the active free plan. What do I do?

Send us an email to

¿Si alguien me comparte su código de suscripción para utilizar la app, también puedo agendar terapia?

No, el código de suscripción te permite únicamente utilizar los beneficios de la app.

I want to cancel my paid subscription, how can I do that?

If your device is Apple, follow the steps in this link:

If it's Android, follow these instructions:

How do I know that Mindsurf is effective?

Our programs and exercises are scientifically based on cognitive behavioral therapy and are created by an interdisciplinary team of experts, including psychologists, programmers and content strategists. The team's goal is to design accessible and effective material to increase people's well-being.

What is cognitive behavioral therapy and what are its benefits?

Cognitive behavioral therapy (CBT) is a psychological approach focused on modifying people's thoughts so that they can change their actions and react functionally to different circumstances.

Its benefits include:
- Control the symptoms of the condition for which you are seeking therapy.
- Prevent relapses.
- Learn techniques for dealing with stressful situations.
- Identify ways to control emotions.
- Resolve conflicts in relationships and learn better ways of - communication.
- Coping with losses and the pain derived from them.
- Solve problems.
- Coping with medical illnesses.
- Control chronic physical symptoms.

Can an application replace the therapeutic process with a psychologist?

No, the work that mental health professionals do will never be replaceable. However, our application is a tool that alone can help you to know yourself better and increase your well-being if you use it constantly. In addition, it is also an excellent complement if you are already in a therapeutic process or are about to start one.

What is Mindsurf's privacy policy?

You can read it Here.

How can I delete my data from the app?

Send us an email with the subject “Data Deletion Request” at with your registration details in the application. We will let you know once the information has been removed from the system.

What type of therapy do you offer?

The mental health experts on our platform have different backgrounds and specializations, so we offer a variety of psychological approaches such as cognitive-behavioral, familial-systemic, gestalt, psychoanalytic, and others. We invite you to explore each one's profile to find the one that best suits your needs.

How can I schedule a therapy session?

From the application, go to the “Therapy” section and select the “See more therapists” button to choose the one that best suits your needs. If you prefer to do it from a computer, go to and click on the “I want to start” button. Follow the instructions on the site to register or log in to be able to start your treatment online.

How can I cancel and request a refund for a scheduled session?

To cancel a therapy session, send an email to with the subject “CANCELLATION+THERAPIST NAME” that explains the reasons for the cancellation and specifies the day and time of the session. To be entitled to a refund you must notify us at least 24 hours in advance. Otherwise, the session will be charged and the reserved space will be lost.

How can I reschedule a session?

Send an email to with the subject “RESCHEDEL+THERAPIST NAME” that explains the reasons for your request and specifies the day and time of the session you want to reschedule. For your payment to be transferable to your new session, you must request the change at least 48 hours in advance to notify the therapist in good time and share your available schedules with us.

What happens if I get late for my session?

Therapists have a tolerance time of 15 minutes. Out of respect for other patients, this time will not be replenished at the end of the session. If you don't connect after the 15-minute grace period, the consultation will be charged and will be considered lost.

How much does a session cost?

Individual therapy sessions with any expert have a preferential cost of $490 MXN. Couples and family sessions cost $700 MXN.

Can I schedule more than one session at the same time?

That's right! You can schedule the day and time of your appointments in packages of 4 or 8 sessions. The payment for each one will be made automatically week by week, as you take them.

Is it safe to make online payments?

Of course! Our site uses a payment platform online called Stripe with which you don't need to create an account, so in our process there are no redirects to other websites.

How can I request an invoice?

Send us an email to with the subject “Invoice Request” and send the following answered form: billing format

I am a therapist and I want to join the Mindsurf platform. How do I do it?

Send an email with the subject “CV for a network of therapists” and your CV attached to Our recruiter will contact you within 10 business days to follow up on your profile.

I am a company

How can I hire Mindsurf services for my company?

We have business packages at special costs. Send us an email to with your questions, the type of company and the number of collaborators they have to give you a personalized answer.

I am a collaborator

I have a business subscription, but it's not working, how do I fix it?

Ask HR to contact us to review potential failures with your company's subscriptions.

How do I know if I have access to therapy?

Business subscriptions are entitled to 8 free therapy sessions. After this number, you pay for the sessions at your expense. If you have questions, contact HR.

My question isn't here, who can I talk to?

Send us a message on our social networks or send us an email to

Frequently Asked Questions